Refund policy

At sāng, we want you to feel confident and cozy in your purchase. If something isn’t quite right, please review our policy below.

Return & Refund Window

• Returns and refunds are accepted within 30 days of the delivery date.

• Return requests made after 30 days from delivery may be refused.

Return Eligibility

To be eligible for a return or refund, items must:

• Be new, unused, and unwashed

• Have all original tags attached

Please note:

• Damaged, stained, or soiled items are not eligible for return or refund.

• Items marked as Final Sale are not returnable or refundable.

Refunds

• Approved refunds will be issued to the original payment method.

• Refunds are processed within 15 business days after we receive and inspect the returned item.

• Please note that credit card issuers may take additional time to post the refund.

• Final sale items are not eligible for refund.

Return Shipping & Fees

• If the return is due to a defective product or an error on our part (wrong item shipped), Sāng will cover the return shipping.

• If a return is initiated voluntarily (no defect or error), a $20 flat return shipping fee will be deducted from your refund.

Exchanges

• Exchanges are accepted if:

• The item is defective, or

• The wrong item was shipped

• We also offer one free exchange per order if you wish to exchange for a different product or size.

• For additional exchanges, we recommend returning the product and placing a new order.

How to Initiate a Return or Exchange

To start a return or exchange, please contact us at:

• help@trysang.com, or

• Use the contact form on our website

Please include your order number so we can assist you as quickly as possible.